Privacy Policy

This Clarification Text on Personal Data has been prepared in accordance with the Law on the Protection of Personal Data No. 6698 (“Law”) to inform you about the collection, processing and transfer of your personal data and your rights under the Law.

As “Pergamino Travel Turizm Tekstil İnşaat Sanayi ve Limited Şirketi” located at Osmanağa Mah. Söğütlüçeşme Cad. Bulvar Çarşısı No:64/112 Kadıköy-İstanbul-Türkiye, we process your personal data as the data controller in accordance with the Law and relevant legislation within the scope explained below.

Membership and Proposals

Persons who log in to the website by accepting the membership conditions on the website platform and follow and/or purchase the products on the platform are defined as “Member”.

Some personal information (such as name-surname, company information, telephone, address or e-mail addresses) of the members (such as name-surname, company information, telephone, address or e-mail addresses) are collected by our Store due to the nature of the business by filling out various forms and surveys on our Membership or Store. The credit card information of the member/customer is entered by the member by not being processed into the system.

In this direction, our company may send campaign information, information about new products, promotional offers to its customers and members in some periods. Our members can make all kinds of choices about whether or not to receive such information while becoming a member, after logging in, this selection can be changed in the account information section or they can make a notification via the link in the notification message received.

During the approval process carried out through our store or by e-mail, personal information transmitted to our store electronically by our members will not be disclosed to third parties except for the purposes and scope determined by the consumer transactions we make with our Members.

In order to identify problems with the system and to quickly resolve problems or disputes that may arise regarding the service provided, our Company records and uses the IP address of its members. IP addresses can also be used to identify users in a general way and to collect comprehensive demographic information.

Our company may also use the requested information for direct marketing purposes by itself or its collaborators outside the purposes and scope specified in the Membership Agreement. Personal information can also be used to contact the user when necessary. Information requested by our company or information provided by the user or information about the transactions made through our Store; Our company and its collaborators

It can be used by persons outside the purposes and scope specified in the “Membership Agreement” for various statistical evaluations, database creation and market research without disclosing the identity of our members.

Our company undertakes to keep confidential information strictly private and confidential, to consider it as a confidentiality obligation and to take all necessary measures and to take due care to ensure and maintain confidentiality, to prevent all or any part of the confidential information from entering the public domain or unauthorized use or disclosure to a third party.

1. Personal Data We Process

We may process personal data by fully or partially automated means or by non-automated means provided that it is part of any data recording system. As NoresteTours, we may process some of your personal data, including the following:

• Identity information, including name, surname, Turkish ID number, passport number, other information contained in the identity document or photocopy of the driver's license.
• Your location information, including residence information and address information and location information.
• Your contact information, including email, phone number, cell phone number.
• Your bank account number, IBAN number financial information (the account information entered is not recorded in our digital system and mediates the payment).
• Your family member information including the name and surname of your spouse and children.
• Your incident detection information in the minutes regarding the incidents that occurred within the company.
• Your customer transaction information such as invoice, promissory note, check information, membership, customer request and complaint information, product/service information used/purchased.
• Your marketing information including your past product/service purchase information and survey results.
• Your transaction security information including IP address and access records information.
• Your health information including blood type information, information specified in the health report, allergen information, disability status information.
• Your visual and audio recordings including CCTV.

2. Our Purposes for Processing Your Personal Data

We will process your personal data limited to the following purposes:

• Execution of processes for the establishment and performance of the contract.
• Provision of our products and/or services and execution of our sales processes.
• Execution of our product and/or service procurement processes.
• Execution of our customer relations processes.
• Execution of invoicing processes.
• Execution of logistics, cargo activities and follow-up of delivery processes.
• Realization of purchase transactions through the website and confirmation of the identity information of the transactor.
• Offering products that you may be interested in, taking into account your interests.
• Managing our customer demand, complaint, return and exchange processes.
• Conducting activities for customer satisfaction.
• Sending you e-mails, messages, bulletins and other publications about our new products or services, changes in our existing products or services and our campaigns and promotions.
• Planning and execution of our communication processes.
• Managing cookies on our websites in order to improve the experience of our visitors, to identify requests and problems and to finalize their searches quickly.
• Conducting our marketing activities and advertising/campaign/promotion processes.
• Conducting and supervising our business activities and ensuring business continuity.
• Conducting our activities and fulfilling our obligations in accordance with contracts with suppliers, business partners and other third parties.
• Execution of our service, maintenance, repair and inspection works.
• Carrying out our finance and accounting works.
• Issuance of commercial credit cards by the company.
• Providing information to authorized public institutions and organizations when necessary.
• Ensuring that independent audits are performed and managing the process.
• Follow-up of legal matters directed against our company.
• Ensuring the physical space security of our buildings and facilities and ensuring the creation and follow-up of our visitor records.
• Compliance with legal regulations and fulfillment of our legal obligations.
• Evaluating job applications of employee candidates, conducting interviews and interviews, contacting the people they show as references in their resumes.
• Contacting and informing about the conditions, current status and updates of the contracts concluded through our platform under the relevant articles of the Distance Sales Contract and the Law on Consumer Protection.

3. Methods of Collecting Personal Data

As Noreste Tours, we collect your personal data through the following channels:

• E-mail, SMS, business cards.
• Telephone, Fax.
• CCTV (Closed Circuit Camera Recordings).
• Cookies and similar tracking technologies.
• Physical form.
• Our website.
• Mail, cargo, courier.
• Face-to-face interviews.
• Other physical and electronic media.

4. Our Legal Grounds for Processing

We process your personal data within the processing conditions specified in Articles 5 and 6 of the Law.

5. Our Principles in Processing Personal Data

• Compliance with the law and good faith.
• Being accurate and, where necessary, up to date.
• Being processed for specific, explicit and legitimate purposes.
• Being relevant, limited and proportionate to the purpose for which they are processed.
• Being retained for the period stipulated in the relevant legislation or required for the purpose for which they are processed.

6. Transfer of Your Personal Data

We may transfer your personal data to our employees, business partners, shareholders, suppliers, group companies, company representatives, proxies and legally authorized public/private institutions and organizations within the processing conditions specified in Articles 8 and 9 of the Law, limited to the purposes stated above.

7. Exceptional Circumstances where Personal Data may be Disclosed

In the limited cases specified below, our Company may disclose the information of users to third parties outside the provisions of this “Privacy Policy”. These situations are limited in number;

• To comply with the obligations imposed by the rules of law enacted and in force by the competent legal authority such as Law, Decree Law, Regulation, etc.
• To fulfill the requirements of the “Membership Agreement” and other agreements concluded by our store with users and to put them into practice.
• Requesting information about users for the purpose of conducting a research or investigation duly conducted by the competent administrative and judicial authority.
• Where it is necessary to provide information to protect the rights or safety of users.

8. Your Rights Regarding the Protection of Your Personal Data

As a Data Subject, you have the following rights regarding your personal data pursuant to Article 11 of the KVK Law:

• To learn whether your personal data is being processed or not.
• Request information if your personal data has been processed.
• To learn the purpose of processing personal data and whether it is used in accordance with its purpose.
• To know the third parties to whom your personal data is transferred domestically or abroad.
• To request correction of your personal data in case of incomplete or incorrect processing and to request notification of the transaction made within this scope to third parties to whom your personal data has been transferred.
• Although it has been processed in accordance with the provisions of KVK Law No. 6698 and other relevant laws, to request the deletion or destruction of your personal data in the event that the reasons requiring its processing disappear and to request notification of the transaction made within this scope to third parties to whom your personal data has been transferred.
• To object to the occurrence of a result against you by analyzing the processed data exclusively through automated systems.
• In case you suffer damage due to unlawful processing of personal data, to demand the compensation of this damage.
• You can submit your requests regarding these rights via the Data Subject Application Form on our website. Your applications will be answered in writing or electronically as soon as possible and within 30 (thirty) days at the latest, depending on the nature of the request.